FAQS

The payment methods available are: .PayPal .Debit .Credit Card
A: All orders usually take 2-5 business days to process after payment is received - excluding weekends and holidays. During holidays processing times may take up from 3-7 days. You will receive an email confirmation with the tracking number when your order ships. All orders are ship via USPS please allow 12- 15 days for delivery in the United States and 20- 50 days rest of the world.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Ship prices are adjusted at checkout based on the items in your order, number of shipments country.
We are an online retail store working with some of the world most qualified manufacturers, our manufacturers are in North America, U.K, Europe and China
We ship almost everywhere in the world! To find out if we ship to a location, place an item in your cart, select "View Cart ", and then Check out in the first checkout step- Shipping info-select the country pull-down menu. If the country is included in that list, then we ship there.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@polorn.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@polorn.com.